With multiple rooms that have audio/visual equipment, entertainment areas for guests, and conference areas, the average hotel holds a lot of audio and visual equipment. Because of this, most hotel owners rely on an outside audio/video (AV) service provider to keep all of the equipment connected properly and running at its best. The only problem with having to hire an AV service is it can be difficult to find the right one among the many who offer their services. Here is a short list of features you should be looking for in an AV service provider if you have a hotel that must have these professionals on occasion.
Look for an AV service in close proximity to the hotel.
The closer a service provider is to your hotel establishment, the quicker they can get to you when you need their professional help. For example, if a storm comes through the area and disrupts the television connections to every guest room, you will want someone to come to your place of business to make repairs as quickly as possible. If the service provider you are familiar with is a long way away, it can mean longer downtime and more negative impact on overall guest satisfaction with your hotel.
Look for an AV service provider who can cater to guest needs.
When a guest comes to your hotel because they want to use part of your hotel as a venue for a big event, the audio-visual equipment you have may not suffice for their event ideas. In these situations, it is best if you are already familiar with an AV service who can help the customer get exactly what they need. It is always nice if you can bring in a trusted service provider if a guest mentions they have specific audio-visual needs for their planned event.
Look for an AV service that is familiar with working with a hotel environment.
Not every AV service provider works with the same type of commercial clients. For instance, there are some AV services that primarily work with those in the music industry or those businesses who have high security and surveillance needs to tend to. In order to ensure you get the level of service expertise you need for your hotel business, it is best to find a provider who knows exactly what you need because they have worked with hotels in the past.